About This Policy
This Privacy Policy applies to Finquest Business Solutions PVT LTD ("Finquest", "we", "us", or "our"), registered in India, and covers our website at finquestsolutions.com and all associated services. It is designed to comply with applicable privacy laws including the EU General Data Protection Regulation (GDPR), UK GDPR, Australian Privacy Act 1988, California Consumer Privacy Act (CCPA/CPRA), and UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
By using our website or submitting your personal information, you acknowledge you have read and understood this Privacy Policy.
Quick Navigation
1. Information We Collect
Information You Provide Directly
When you submit a contact or consultation request through our website, we collect the following personal information: first name, last name, email address, phone number, company name, company size range, services of interest, and any message you choose to include. This information is provided voluntarily and is necessary for us to respond to your inquiry and provide our services.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies to improve website performance and user experience.
Information from Third-Party Platforms
If you interact with our social media pages (LinkedIn, Facebook, Instagram, Twitter/X, YouTube), those platforms may share limited profile information with us in accordance with their own privacy policies. We do not control the data practices of third-party social media platforms.
2. How We Use Your Information
Service Delivery and Communication
We use your personal information to respond to your consultation requests, provide quotes, communicate about our services, and manage our client relationships. We may contact you by email, phone, or WhatsApp in connection with your inquiry.
CRM and Lead Management
Contact form submissions are processed to manage follow-up communications and service delivery efficiently. Data may be handled by our email and CRM tools used to operate Finquest Business Solutions.
Marketing Communications
With your consent, we may send you marketing communications about our services, industry updates, and relevant content. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at sales@finquestbs.com.
Analytics and Website Improvement
We use aggregated and anonymised data to understand how visitors use our website, identify areas for improvement, and measure the effectiveness of our marketing. We may use tools such as Google Analytics for this purpose.
3. Legal Basis for Processing (GDPR)
Applicable to EEA, UK, and Swiss Residents
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, our processing of your personal data is based on the following legal grounds under the General Data Protection Regulation (GDPR) and UK GDPR:
Contractual Necessity
Processing is necessary to respond to your inquiry and, where applicable, to perform a contract for services with you or your organisation.
Legitimate Interests
We process personal data for our legitimate business interests, including managing client communications, improving our services, and marketing our services to prospective clients who have expressed interest in outsourced accounting. We have assessed that these interests do not override your fundamental rights and freedoms.
Consent
Where we send marketing communications, we rely on your consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Legal Obligation
We may process personal data where necessary to comply with applicable legal and regulatory obligations, including tax and financial record-keeping requirements.
5. Data Retention
Retention Periods
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, and complying with legal obligations. Contact inquiry data is retained for up to 3 years from the date of submission. Client data is retained for up to 7 years in accordance with applicable accounting and tax record-keeping requirements. Marketing opt-in records are retained until you withdraw consent.
Deletion Requests
You may request deletion of your personal data at any time (subject to legal retention obligations) by contacting us at sales@finquestbs.com. We will respond to deletion requests within 30 days.
6. Your Privacy Rights
Rights Under GDPR (EEA, UK, Switzerland)
If you are located in the EEA, UK, or Switzerland, you have the following rights: the right to access your personal data; the right to rectification of inaccurate data; the right to erasure ("right to be forgotten"); the right to restriction of processing; the right to data portability; the right to object to processing; and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at sales@finquestbs.com.
Rights for Australian Residents (Privacy Act 1988)
Australian residents have the right to access and correct personal information we hold about you under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Contact us to make an access or correction request.
Rights for US Residents (CCPA/CPRA)
California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of sale (we do not sell personal data), and the right to non-discrimination. To exercise these rights, contact us at sales@finquestbs.com.
8. Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls limiting data access to authorised personnel, secure cloud infrastructure with ISO 27001-aligned practices, and regular security assessments. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authorities and affected individuals as required by applicable law, including within 72 hours where required under GDPR.
9. Children's Privacy
Age Restriction
Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. If you believe we have collected data from a minor, please contact us at sales@finquestbs.com.
10. Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal data, please contact us:
Privacy Enquiries: sales@finquestbs.com
Postal Address:
Finquest Business Solutions PVT LTD, B2-1007, 10th Floor, "Palladium", Corporate Road, off S.G. Highway, Makarba, Ahmedabad, Gujarat, India 380051
EEA / UK Data Subject Requests
If you are located in the EEA or UK and are not satisfied with our response to a privacy request, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. In the EU, the relevant supervisory authority is determined by your country of residence.
This Privacy Policy was last reviewed and updated in April 2026. Finquest Business Solutions PVT LTD reserves the right to amend this policy at any time. Material changes will be communicated via our website.
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